FAQ
Table of Content
Shipping & Delivery
Where do you ship?
How long does delivery take?
Will I receive a tracking number?
Will my order be shipped in one parcel?
Orders & Preorders
Why are your pieces produced in limited quantities?
What is a preorder?
When will my preorder be shipped?
Why is there a waiting period for preorder items?
Can I cancel or modify a preorder?
Returns & Exchanges
Can I return or exchange an item?
Are preorder items eligible for return?
How do I request a return?
Who covers return shipping costs?
Product & Fit
How does the fit run?
What size should I choose?
Are the garments unisex?
What materials do you use?
How should I wash the garments?
Will the garment change after washing?
How can I maintain shape and colour?
Payments & Pricing
What payment methods do you accept?
Will I be charged immediately for a preorder?
Are duties and taxes included?
Do you accept cryptocurrency payments?
Account & Support
Do I need an account to place an order?
Do you support login via a crypto wallet?
How can I contact customer support?
I didn't receive my order confirmation email. What should I do?
Digital Collectibles